Support

My taps land slightly off. Sound takes time to reach you, especially over Bluetooth. Settings › Calibrate This Output: ten seconds of clicks, once per headset or pair of earbuds.

The passage is too fast to tap precisely. In the rhythm studio, slow down to 0.75× or 0.5×: the cuts stay locked to the song.

My Apple Music or Spotify song doesn’t show up, or the video is silent. These services don’t allow their songs in an exported video. Export without the music, then add the same song in Instagram: Tap Cut tells you where to start it.

I can’t see my shared albums. They need full access to Photos: Settings › Tap Cut › Photos › Full Access.

The Places tab doesn’t show names. They come from Apple’s maps service and need a connection; they fill in on your next visit.

Does deleting a reel touch my photos? No. Only the copies Tap Cut made are erased.

Another question? Write to us.